Frequently Asked Questions
General Questions
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We host two live drawing sessions a month: a free 40 minute session, and a paid 90 minute session. The free sessions are open to all newsletter subscribers and we sell tickets for our paid sessions on our workshops page.
Newsletter subscribers receive an email at the beginning of every month (called the Monthly Dose of Inspiration newsletter) detailing the themes and dates for the sessions.
All live sessions take place on Zoom. Newsletter subscribers receive the Zoom link for the free session in an email four hours before the event. After purchasing a ticket for one of our paid sessions, you will receive a downloadable PDF containing the Zoom link and relevant information needed to take part. You do not need to be a newsletter subscriber to access our paid sessions.
Recordings of the drawing sessions are sent in a follow up email a day or two later. You can browse and purchase the recordings for all of our previous sessions here.
Sign up to our newsletter to access free drawing sessions every month.
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Hand-making products in small batches often means that some designs may be out of stock at any given time. Signing up to our newsletter is the quickest and most reliable way to get notified as soon as a product is available again.
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We open pre-orders for a limited time on a select amount of products.
When you pre-order something, the full amount (including shipping) is immediately charged at checkout. We'll start working on your item(s) once the order has been placed. Our processing time for pre-orders is 1 to 3 months and we will ship the product as soon as it has been made. If you order more than one pre-order item, we will send them out at the same time, once the last product is finished. If you order a non-preorder item alongside a pre-order, we will send them out at the same time, once the pre-order is complete. Please get in touch if you want your items sent out separately.
We understand that 1 to 3 months is a long time to wait, therefore we are happy to issue a refund if you change your mind during this time.
If you have any questions about pre-orders, please feel free to email us at info@oddorange.co.uk.
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We offer a range of writing and artist papers for our sketchbooks and notebooks. Carry on reading to find the paper that best suits you.
All-Purpose Writing Paper
118gsm, smooth surface, off-white colour. Fountain pen friendly, 100% recycled, and chlorine-free.
Our favourite uses for this paper are note-taking, bullet journaling, and sketching with ink and dry media.
Everyday Artist Paper - Fine Grain 150gsm
150gsm, fine-grain surface, mixed media, natural white, and acid-free.
Our customers enjoy this paper for its mixed-media properties and casual feel. They have found the lighter surface less intimidating than heavier stocks, giving them the freedom to explore creatively, make mistakes, write notes and doodle. If you're looking for art paper to use in your daily practice, this one's for you.
Our favourite uses for this paper include sketching, thumbnails and roughs, illustrating, and drawing on location, as well as making notes and journaling.Heavy-duty Artist Paper - Smooth 190gsm
190gsm, smooth surface, mixed media, natural white, and acid-free.
Our customers enjoy this paper for its mixed-media properties and heavy weight. They find that it allows them to explore their practice without restrictions, using their favourite materials with no fear of show-through or buckling. If you're looking for art paper that can take almost everything thrown at it, this one's for you.
Our favourite uses for this paper include Plein air painting, experimentation, finished work and sketching.Learn more about the papers that we use here.
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We're always open to new projects and custom orders. Feel free to send us an email at info@oddorange.co.uk to discuss your idea with us.
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We're always open to new projects and collaborations. Feel free to send us an email at info@oddorange.co.uk to discuss your idea with us.
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We currently run an affiliates programme that rewards our members with store credit. If you would like to apply to become an affiliate, please email us at info@oddorange.co.uk.
Shipping and Delivery
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Shipping to the UK costs upwards of £1.60 and will vary depending on what you order. Charges are calculated and displayed at checkout.
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We ship worldwide!
Shipping internationally costs upwards of £2.70 and will vary depending on what you order and where you send it to. Charges are calculated and displayed at checkout.
* Please note that orders shipped outside of the UK may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Odd Orange is not responsible for these charges if they are applied and are the responsibility of the customer.
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We aim to have all orders processed within 1 to 3 business days. Pre-orders take 1 to 3 months to produce and ship. You will receive an order confirmation email once your order is placed, and another notification once it's been shipped.
Shipping to the UK generally takes 1-3 business days to arrive.*
Shipping internationally generally takes 7-14 business days to arrive.*
* Please note that these shipping times are estimated by Royal Mail and are not guaranteed. International orders may be subject to delays as a result of different postal systems.
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Once your order has shipped, you will receive an email notification from us. If the order includes tracking, you will get a tracking number that you can use to keep updated on the status of your order. Please allow 48 hours for the tracking information to be made available.
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If you haven't had your order within 14 days of receiving your shipping confirmation email, please contact us at info@oddorange.co.uk with your name and order number, and we'll look into it for you.
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If you've changed your mind or want to add something to an order that you've already placed, make sure to get in touch with us as soon as possible, preferably within 10 hours. If contacted in time, we will make amends to your order. We cannot cancel or make changes to orders once they've already been shipped. If the order has already been shipped, you will need to make a separate order or go through our returns process.
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If you want to cancel an order, make sure to get in touch with us as soon as possible, preferable less than 10 hours after the order has been placed. We cannot cancel orders once they've already shipped. If you're too late to cancel an order, you will need to wait for it to arrive and go through our returns process.
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We are so sorry to hear this! We try our very best to make sure all of our products are in perfect condition and packed safely. However, sometimes mistakes happen either on our end or during the shipping process. In the event that an item has arrived damaged or faulty, please get in touch with us immediately via info@oddorange.co.uk with your order number and a photograph of the damage and we will do our best to fix the situation.
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We're so sorry to hear this! Please get in touch with us as soon as possible at info@oddorange.co.uk so we can get the correct item out to you.
Returns and Refunds
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We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
Unfortunately as a small business, we are unable to cover the cost of returns, except for damaged or faulty items. Please get in touch if you have any questions about returns.
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Unfortunately as a small business, we are unable to cover the cost of returns, except for damaged or faulty items. Please get in touch if you have any questions about your order.
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To get a refund, you must complete our returns process (above) first. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded the full amount, minus the original shipping cost, within 14 days via your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.
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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.